Reception & Customer Service Supervisor
- Type
- Full Time
- Salary Range
- 1,800 - 2,000
Job Details
Department Coordination
• Coordination, supervision, and monitoring of the Department’s activities to ensure that tasks are carried out accurately, with quality, and within established timeframes.
• Providing continuous support and feedback to department staff members and resolving work-related issues.
• Ensuring the availability of necessary resources and a suitable working environment for the effective execution of the Department’s operations.
• Motivating department staff members to improve their performance (both quantitative and qualitative).
• Planning and monitoring staff work schedules and annual leave arrangements.
• Training staff and ensuring effective compliance with company policies and procedures.
• Ensuring compliance with health and safety policies and procedures.
• Recording and analyzing reports related to various customer issues that may arise.
• Providing regular updates to direct supervisors/managers regarding the performance of the department.
Reception & Customer Service
• Providing effective customer service (internal and external) in-store and/or via telephone.
• Handling incoming reception phone calls.
• Managing product returns from customers or warranty-related items by communicating with the appropriate departments and following company guidelines.
• Printing updates related to product price changes and/or descriptions in coordination with the Purchasing Department.
• Issuing vouchers.
• Updating the company software system regarding any product damages.
• Ensuring immediate replenishment of refrigerators at checkout areas and taking orders when stock is depleted.
• Managing products purchased from the store for corporate use.
• Collaborating with other store departments to ensure more efficient customer service.
Other Duties
• Ensuring that the reception area is clean, organized, and maintained at a professional standard.
• Opening and/or closing the store.
• Any other duties assigned by the authorized supervising authority.
Requirements
• High School or Technical School graduate.
• Very good command of both Greek and English languages.
• At least 2–3 years of experience in a similar position.
• A degree or diploma in Business Administration or another related field will be considered an additional advantage.
• Basic knowledge of computers and Microsoft Office programs (Excel, Word).
• Leadership skills.
• Decision-making and problem-solving skills.
• Customer service orientation.
• Initiative.
• Results-oriented mindset.
• Teamwork and collaboration skills.
• Flexibility.
Contact Information
Interested candidates are kindly requested to send their CV to the email address [email protected] with the subject: “Reception & Customer Service Supervisor” or to call the Human Resources Department at 25828000.
Please refer to the “Candidate Personal Data Processing Policy” here.
